FAQ
Q1.What is your main products ?
A1: Our main products include pipette tips, centrifuge tubes,magnetic beads, lyophilized reagents, laboratory instruments,plastic consumables,and so on.
Q2: Can you send samples?
We can provide free samples, but the shipping cost will be at your side .
Q3.When can I get the quotation?
We usually quote you within 24 hours after we get your inquiry. If your need for a quotation is very urgent, please call us or tell us in your mail so that we can prioritize your quotation.
Q4.Can I have my own brand name on the product?
Yes. You can choose Acumen brand or your own brand name on products you need. MOQ may be required.
Q5:OEM,ODM acceptable or not?
Absolutely Yes
Q6.What are your payment terms?
TT, 100% L/C upon providing AWB, Western Union , Money Gram , Credit Card, Paypal , L/C ...
Q7:Can you visit your factory online?
Absolutely no problem
Q8:Can online video inspection before shipment?
Absolutely no problem
Q9: what's the MOQ ? Sample order is OK?
MOQ:1 set, sample order is no problem
Q10:What's kind of shipment for customer choosing?
Usually ship by sea, by air, by international express .
We can also provide reasonable solutions according to your transportation requirements
Q11:How to ensure product quality and after-sales service?
We have CE, ISO quality certificate, and SGS authentication.
Q12.How is your MOQ?
Generally MOQ for product is 1 full case. For custom products or custom packaging, typically the MOQ is 50 full cases.
After-sale service:
1. Warranty : 1 year
2. We supply free part for quality problem in warranty
3. Long life technical support and service
